Registration

Payment Policy

All invoices are payable net 30 days from the date of invoice. If payment is not received by the due date, your registration will be cancelled and cancellation fees will apply. For registrations made within 30 days from the first day of the Summit (after Monday, 10 August 2026) invoices must be settled within 48 hours from receipt of invoice. All payments must be received prior to the commencement date of the Event.

Outstanding accounts can be paid by Credit Card or Direct Debit. Credit card payments can be made online by using the online Payment Portal. Bank account details for payments via Direct Debit can be found on your Tax Invoice.

Credit Card Payment: We accept Visa, Mastercard and Amex. All credit card payments will incur the following fees:

Visa - 1.30%

Mastercard - 1.27%

American Express - 2.13% + 20c transaction fee 

Early Bird registrations must be paid in full by no later than the close of Early Bird registration on Friday, 10 July 2026. All outstanding Early Bird registrations after this date will revert to the 'Standard' registration rate and a new invoice will be issued. 

Standard Registration is available until midnight, Friday 21 August 2026 unless sold out prior. All outstanding Standard registrations after this date will revert to the 'Late' registration rate and a new invoice will be issued. 

All online registrations submitted to the Event Organisers are deemed confirmed by the participant. Tentative bookings are not accepted. A confirmation email and tax invoice will be issued upon registration. Payment is required in full prior to the commencement of the event to secure attendance, unless prior arrangements are made in writing with the Event Organisers.

Where applicable, the Event Organisers will review all registrations in line with membership and registration type eligibility criteria. Anyone found to have registered incorrectly will have their registration amended or cancelled accordingly. Additional fees may be payable where registration amendments occur.

Cancellation Terms and Conditions

All cancellations must be advised to GEMS Event Management Australia in writing via email before the cancellation can be processed. Cancellations will not be deemed to be received until you have written confirmation from GEMS Event Management Australia. If you have not received acknowledgement within five (5) business days, please contact GEMS Event Management Australia on +61 2 9744 5252. If the cancellation is not received in writing, the registration fees will not be cancelled and full registration will still be payable.

Registration cancellations received in writing to the Summit Organisers by Wednesday, 5 August 2025 will be accepted and all fees refunded less an AUD$125 administration fee. Cancellations received after this date cannot be accepted and will not be refunded, however, transfer of your registration to another person is acceptable. The full name, address and emergency contact details of the new delegate must be advised in writing to the Summit Organisers at least 5 days prior to the Summit.

Online registration received by GEMS Event Management Australia is considered to be confirmed by the delegate. No tentative bookings will be accepted. No refunds will be made for non-attendance at the Summit and any unpaid registration fees will still be payable.

Registration fees do not include insurance of any kind. It is strongly recommended that participants take out their own general travel insurance. It is suggested that the insurance policy should also cover loss of fees/deposit, airfares, accommodation charges, medical expenses, loss or damage to personal property and repatriation expense. The insurance should cover loss arising from the cancellation of the Summit by the organisers or a person’s inability to attend due to any reason whatsoever. No responsibility is taken by the Summit Organisers for any person not holding insurance.

In the case of a medical emergency which has caused a registered delegate to not attend the Summit, the Conference Organiser must be provided with a medical certificate or appropriate documentation before any refund will be considered. Where the Summit Organisers are advised of the situation after the Summit, and a refund is deemed to be appropriate, the delegate must still pay the administration fee, along with any catering and collateral charges incurred for all events at which they were scheduled to attend.

Accommodation Cancellations

Accommodation arrangements made through the Event Organisers or directly with accommodation providers are subject to the provider’s terms and conditions. Cancellations made within 60 days of arrival may incur a 50% cancellation fee, and those within 30 days may forfeit the full accommodation fee. No refunds apply for non-attendance.